Laundry is billed by weight ($2.95/lb) and is for everyday clothing — t-shirts, jeans, towels, sheets. The result is folded. Dry cleaning is billed per unit, treats delicate parts with specialized protocols, and clothes come back pressed on a hanger. In case of doubt, we will refer you to the warehouse.

Yes — coats, rugs, curtains, comforters, comforters, sheets, tablecloths and pillowcases. For carpets, the delay is 8 to 10 days — they are cleaned in the workshop with specialized machines.

Each piece is inspected upon receipt, during processing, and prior to delivery. Delicate fabrics are cleaned in mesh bags, buttons are protected, sensitive materials are treated at low temperatures. Label instructions are followed to the letter. Our return rate is less than 1% — we are proud of it.

Unfortunately yes, in some cases. Stains that are very old or caused by chemicals can withstand even the best treatments. If this is the case, we'll let you know before delivering and explain what we tried. You are never charged for unsatisfactory work without informing you.

Yes — hems, zippers, buttons, rips, adjustments, weaves All counters accept touch-ups. Seamstresses are on site in Plateau and Villeray from Monday to Friday for complex work.

Free on orders over $120. Below this amount: $9.95 for the regular zone (center of the island) and $19.95 for remote areas (North Shore and South Shore). You can check your area with the postal code checker on the Pickup & Delivery page.

Standard service is 3 to 4 days from pickup. The express service guarantees a return in 24 to 48 hours with a surcharge of +20%. For carpets, count 8 to 10 days.

For the first collection, it is preferable. Afterwards, we can agree on a designated location — entryway, concierge, or other. Our delivery person sends you an SMS 30 minutes before arrival with a real-time tracking link.

Yes — free of charge up to 1 hour before pickupfrom the “My Orders” section of your account. After this time, service fees may apply.

Invoicing is done upon delivery, once your clothes have been cleaned. If the final amount differs from the estimate, you will be notified before being invoiced. No surprise.

Our delivery person contacts you to agree on a safe location or to schedule a new delivery. An additional fee of $9.95 applies in this case.

You pay a fixed monthly amount (Flex $39, Plus $99, Max $189) which gives you access to bonus credits that can be used on all services. The higher your package, the greater the savings — up to 27% on your orders. The Plus and Max plans also include free pickups per month.

In the Bag : everything you want washed and folded — T-shirts, jeans, joggers, underwear, towels, sheets. Billed by weight.

In the Cover : everything you want cleaned and on a hanger — shirts, jackets, dresses, dress pants, coats. Billed individually.

No — your clothes are always washed separately. We sort your bag by color (light, dark, napkins) and we make separate loads for each customer.

Yes — you can change your frequency, skip a week, or cancel anytime from the Subscription section of your profile. No commitment, no cancellation fees.

Yes — unused credits roll over to the next month. The deferral is 1 month for Flex, 2 months for Plus, and unlimited for Max.

Credit card (VISA, Mastercard), debit card and cash. For online orders, a credit card is required — it is not charged until cleaning is complete.

Only upon delivery, once your clothes have been cleaned. If the final amount has changed (e.g. laundry weighing), you will be notified by text message before being invoiced.

All of our rates are shown on the service pages — no surprise. For dry cleaning, prices are per item. For laundry, it's $2.95/lb with a minimum of $35.

If you are not satisfied, we will start again for free. You have 5 days after delivery to report a problem to us — we identify the cause and correct it, without discussion.

If the error is caused by our process, we do everything we can to restore the item. If it is deemed irreparable, you are offered a credit of 100% of its value or a refund of 50% of its retail value. The limits are $250 for laundry ($500 max item) and $500 for dry cleaning (max $1,000 item).

30 days. If a repair fails within this period, it is redone free of charge — unconditionally.

One year. After this time, and without news from you, we give them to community organizations.