Laundry Service

The clothing is inspected upon arrival for stains or defects. Then they are sorted by color and washed in cold water with the detergent of your choice. The clothes are then dried in the machine, hung to dry, or laid flat to dry, depending on your preferences and the care labels' instructions.

No, when you choose our daily laundry service, your clothes are sorted and then washed individually, without being mixed with those of others. For example, for a 35-pound Jacob Flex Bag, we can do one load of light clothing, another load of dark clothing, and then one load of towels and sheets.

To understand the differences in services, please refer to the following table:

Subscriptions are designed to help you save time on a daily basis by freeing you from the chore of washing. Sign up, select a recurring time slot for pickup and delivery, and you're done! During your first pickup, our delivery person will give you your Jacob bags and covers for free. Then all you have to do is put your clothes in there to wash every week, and they will come back to you clean, folded and ready to store.

You can change or cancel your subscription at any time by going to the section Subscription of your profile.

In general, you can place in the bag all the clothes and household items that you want to recover washed and folded. In the cover, please put the clothes you would like to receive cleaned, pressed and turned over on a hanger. The items in your bag will be billed by weight, while the clothes in the cover, as well as comforters, coats, and curtains, will be billed individually. Here are a few examples for reference:

• Jacob bag: T-shirts, sweaters, jeans, joggers, leggings, towels, sheets, tablecloths, underwear.
• Jacob cover: jackets, shirts, dress pants, delicate sweaters, skirts, dresses, blouses, jackets, coats.

The bags can hold approximately 3 large wash loads, equivalent to approximately 50 pounds. The covers can contain the equivalent of 5 shirts or 2 jackets, or 1 coat. If you want additional bags and covers, we will be happy to provide them free of charge.

Our standard delivery times are 3 to 4 working days. It is possible to benefit from our express delivery in as little as 24 hours for a fee of + 15 %, except for Jacob Max members for whom express delivery is free.

You can change your pickup and delivery recurrences at any time or skip weeks by going to the Repeat Pickups section of your profile.

Billing works in two stages: per month and per use

• By month: your subscription amount will be billed every month.
• For use: Once your order is received, we will weigh your bag and identify the clothes in your cover. We will then send you an invoice including the details and the final amount of your order. The billing will take place after the cleaning of your clothes.